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Terms & Conditions

FAULTY ITEMS.

Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased, return it to us in a re-saleable condition within 14 days and we will issue a full refund.

This does not affect your statutory rights.

If the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.

DAMAGED OR MISSING ORDER

Please allow several days for your parcel to be received as Royal Mail do not consider a parcel to be 'lost' until 10 days have passed. If your order does not arrive or gets damaged in transit we will make enquiries with the postal service. Please allow up to 14 days for a resolution.

DATA PROTECTION AND PRIVACY

It is our policy NEVER to pass on customer’s information to a third party. All card details will not be accessible by us as we use the latest secure processing technology to protect all our customers. 

Privacy Policy

We understand our customer's concerns regarding privacy and are fully committed to protecting it.

The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service.

We will only use this information lawfully and in accordance with the Data Protection Act 1998.

The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home. We do of course keep a record of any purchases you make from us.

Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access.

Poppy Dog Gifts does not sell or trade your personal information in any way to third parties.

Poppy Dog Gifts will not contact you by email unless related to your order, we do not send persistant and unsolicited emails unlike other websites.